DO YOU NEED HELP WITH OUR PLATFORM?
FAQs
Do you have questions about our fleet management platform? Maybe we can already answer some of your questions here.
Here you can find an overview of the most important features on our platform.
Here we explain how to activate and deactivate the private mode. Activation and deactivation may differ depending on the type of vehicle.
Have you forgotten your password or can't find your factory password? Learn how to reset it here.
Here we explain potential reasons why you cannot see your vehicle on the platform.
Here we show you how to use the "Map" function to check the overview of the location and condition of your fleet.
Here we show you how to create and edit locations.
How do I set alarms? Do you want to create alarms about the location or maintenance of your vehicles. Here we explain how you can proceed on our platform.
Hier zeigen wir Ihnen wie Sie durch Fahrstilanalysen den Fahrstil Ihrer Fahrer*innen bewerten können.
Here we show you how to get reports about your fleet.
Möchten Sie sich ein elektronisches Fahrtenbuch für Ihre Fahrzeuge ausgeben lassen. Hier erklären wir Ihnen Schritt für Schritt, wie Sie vorgehen können.
QUICK START
Quick Start: Login
- Click here to be redirected to the login page.
- Your login is the mail address to which your welcome mail was sent.
- Password: link in the welcome email or click on "Forgot password".
Quick Start: Home page
- In the menu bar you can navigate through the individual menu items, as well as search for keywords.
- On the home page you will see a brief overview of the status of the fleet.
- At the top right of the home page you can edit your profile, open the help section and switch from admin to user mode.
Quick Start: Help
- If you click on Help "(?) at the top right of the home page, the help page opens.
- Please use the "Detailed Help" for a detailed explanation of each menu item.
Quick Start: Map
- The menu item "Map" is available when package 3 with geolocation is booked.
- The electronic logbook is also available with this package.
Quick Start: Management
- User accounts with different rights can be created under the menu item "Administration".
- Vehicles can be divided into subgroups and fleets and assigned to specific user groups.
- Vehicle data can be stored and drivers can be assigned to specific vehicles.
- Points of interest can be created in the POI function. These can be e.g. own stand words or customer addresses. When vehicles reach this POI, e.g. the time spent at the POI can be transferred.
Quick Start: POI
- POIs can be e.g. customer addresses
- In the POI menu item, you can search for vehicles that are located in the vicinity.
- About the evaluation, can be displayed, for example, spent time at the POI for billing applications.
Quick Start: Ecodriving - Driving Style Analysis
- Rewarding drivers with fuel-efficient and low-wear driving styles.
- Increasing safety in the fleet.
- Reduction of consumption and wear costs.
- Opportunity for telematics insurance rates.
Quick Start: Important reminders
- Never miss important maintenance dates. In the menu item Administration - Vehicles, maintenance intervals can be entered. (e.g. TÜV, UVV, etc.)
Quick Start: Alarms
- In the menu item "Alarms" different situations can be set as alarms. You will then receive a message to the mail addresses you have selected when the alarm situation occurs.
- These can be alarms of the on-board computer, due maintenance, entry and exit of the vehicle from certain areas (geofencing)
Alarm - Example function: Never miss an inspection again!
- Outstanding inspections, e.g. 1 month or 2,000 km before notification by mail.
- E-mail can additionally be transmitted to service of the car dealership
- In this way, the workshop appointment can be arranged directly in a time-saving manner
Alarm - Example function: Programming downtimes
- Setting downtime of a vehicle. Mail in case of non-compliance
- This function is often required for service fleets when technicians are allowed to drive the vehicle home, but are not otherwise allowed to use the vehicle privately
- Vehicle must not be moved e.g. from 19h-06h
- E-mail notification when vehicle is moved after all
Alarm - Example function: Geofencing
- Programming of zones in which the vehicle should move.
- Notification by mail, when entering/exiting this zone.
- oder bei Abfahrt / Ankuft an einem definierten Point of Interest
- E-mail notification when vehicle is moved after all
Quick Start: Reports
- Quick Start: Reports in the "Reports" menu item, various reports can be queried in the "Consolidation" area.
- You get reports per vehicle, per driver, per fleet, per POI, etc....
- Example: reports on fuel consumption, refueling, idle time, trips in private mode, reports on maintenance due, warnings, EcoDriving, etc.
- Particularly interesting is the function of automatic reports, where after presetting you can automatically generate the reports you want in the desired time frequency (daily, weekly, monthly) automatically as a PDF
Elektronisches Fahrtenbuch
- Schritt 1: Klicken Sie in der Hauptmenüleiste unter “Berichte” auf den Unterpunkt “Konsolidierung”.
- Schritt 2: Wählen Sie im ersten Dropdown-Menü “Typ” die Option “Konsolidierung für ein Fahrzeug” aus.
- Schritt 3: Wählen Sie im unteren Dropdown-Menü “Name” die Option “elektronisches Fahrtenbuch” aus.
- Schritt 4: Wählen Sie unter dem Reiter “Datum” den von Ihnen gewünschten Zeitraum aus.
- Schritt 5: Wählen Sie unter dem Reiter “Ziel” die Fahrzeuge aus, für die ein “elektronisches Fahrtenbuch” erstellt werden soll.
- Schritt 6: Klicken Sie auf das PDF-Symbol, um sich das Fahrtenbuch herunterzuladen.
The fact that your vehicle is not visible may have the following reasons:
- It has not been 24 hours since your vehicle was activated on the platform.
- The private mode of your vehicle is activated.
- The vehicle has not been moved enough and is therefore not yet visible.
- If you still can't see the vehicle, please email our support team: support.uk@axodel.com
Private mode
Please follow the instructions depending on the equipment of your vehicle
(De)activation of private mode via SOS and assistance keys
Note:
Private mode only works with the Business Plus package (incl. geolocation). On a vehicle equipped with the telematics box for "Connect SOS" and "Connect Assistance", the location function is deactivated via the SOS and Assistance buttons.
Depending on the model of the vehicle, these buttons are located on the car radio or on the vehicle headliner above the rearview mirror.
Activate the private mode:
The activation process (see right) must be performed with the engine running or the ignition switched on. If the activation is performed in the first five minutes of driving, all geolocation data of the route will be deleted while driving. Otherwise, the GPS position will not be recorded until the voice message "The location function is currently deactivated".
Exit private mode:
The GPS position of the vehicle is transmitted again when:
- The vehicle is parked and then restarted and
- The procedure for activation is executed again (see above and right).
Speech message: "The location function is currently activated"
-> So the location function remains in the selected mode, if this is not actively changed again.
(De)Activation of private mode via car radio "Connected Car radio RCE".
- The locating function remains in the selected mode (activated/deactivated) until it is changed to active again.
(De)activating the private mode via car radio "Connected Auto Radio RCC (Wave3)".
- The locating function remains in the selected mode (activated/deactivated) until it is changed to active again.
(De)activating the private mode via car radio "Radionavigation NAC (Wave 3 and 4)".
- The locating function remains in the selected mode (activated/deactivated) until it is changed to active again.
Activate private mode via Kuantic Box
For vehicles equipped with a Kuantic box with the private mode option, the private mode button is located on the left side of the steering wheel.
Activate the private mode:
To activate the private mode, the customer must use the
Switch off the motor:
Press the "Private mode" key. The LED stops lighting up. 2. 2. start the engine
The location of the vehicle is not recorded during the entire journey.
Exit private mode:
The vehicle will be located again when:
The engine is switched off and restarted (ignition off/on) without the driver having to take any special action.
Axodel UK
Orlingbury House
Forest Row,
East Sussex, RH18 5AA